FAQ
Ingredients and Allergens
General Product Information
Online Orders
Promotions and Discounts
Where to Buy
Wholesale Orders
Media and Influencers
Q. Are Solely products certified Organic?
A. Yes, all Solely products are certified USDA Organic and sourced from our own network of Solely certified organic farms.
Q. Are Solely products certified non-GMO?
A. Yes, all Solely products are Non-GMO Project Verified.
Q. Are Solely products 100% Vegan?
A. Yes, Solely products only use plant-based ingredients.
Q. Are Solely products certified Kosher?
A. Yes, all Solely products are certified Kosher by the Orthodox Union and marked with an OU symbol on product packaging.
Q. Are Solely products certified gluten free?
A. Solely spaghetti squash and green banana fusilli pasta are certified gluten free. For non-certified products, Solely avoids cross-contamination using strict allergen control and cleaning protocols between production runs for each product. However, products with tree nuts, soy and peanuts are manufactured in the same factory, and can use shared equipment.
Q. Where can I find your ingredients and nutritional facts?
A. All Solely products are made from 1, 2 or 3 ingredients. You can view each product’s nutrition label on their individual product page on website.
General Product Information
Q. Why does my latest purchase taste different?
A. Since Solely products are produced using fresh fruit without any preservatives, you may sometimes experience slight variations from bag to bag in taste and texture. Solely products are like fresh fruit. The appearance of products may be affected by exposure to prolonged light or heat. We always recommend checking the Best Before date before purchasing.
Q. What’s the best way to store Solely products?
A. Since our products are produced without using any preservatives or fillers, we recommend storing Solely products in a cool, dry, and dark place to maintain optimum quality.
Q. What is the shelf life my Solely purchase?
A. Most Solely products have a one-year shelf life from manufactured date. When purchasing in store, we suggest checking the Best Buy date printed on the packaging. Products purchased directly from Solely.com will have a best by date at least 90 days from the date of purchase. We recommend storing our products in a cool, dry, and dark place to preserve the optimal flavor experience since our products do not contain preservatives.
Q. Do you offer a variety pack?
A. We offer exclusive variety packs through Amazon and BJ’s Wholesale Club.
Q. Where are your products from?
A. Solely product ingredients are fresh picked from our own network of Solely certified organic farms in Mexico and Costa Rica.
Q. What’s the shelf life for products sold on Solely.com?
A. When purchasing directly from Solely.com, you’ll receive product with a best by date is at least 90 days from the date of purchase.
Q. How much is shipping through Solely.com?
A. Orders of $60 or more ship free! Free shipping is applied on orders $60 or more excluding tax and after promotions have been applied. For orders less than $60, shipping typically starts at $25 and is based on the size, weight and distance of the shipment.
Q. Do you ship internationally?
A. Currently, we ship within the U.S. only.
Q. How long will it take to ship my order?
A. Please see our Shipping Page for more details about shipping timelines.
Q. What is your refund/return policy?
A. See our Return Policy for more details.
Q. How do I cancel or change my order?
A. Please contact Customer Service.
Q. Do you offer samples?
A. We do not currently offer samples through Solely.com. However, we do offer a variety pack through our Amazon storefront. Solely Fruit Jerky is typically available for sale as a single unit in stores. Visit our Store Locator to find a store near you.
Q. Are coupons and/or discounts available?
A. We do occasionally run sales and offer discounts. To stay in the loop on our latest promotions, sign up for email and/or SMS.
Q. Where can I buy Solely products?
A. You can buy Solely products directly on Solely.com, on our Amazon storefront or at a retailer near you. Solely products are sold nationwide. Visit our Store Locator to find a store near you.
Q. My local store doesn’t carry my favorite Solely flavor.
A. While we don’t have control over what stores carry specific items, we’re on a mission to make sure our products are as easy to find as possible. If you can’t find your favorite Solely product locally, shop Solely.com for the widest selection of Solely products, or visit our Store Locator to find other stores near you that carry Solely products.
Q. Do you sell wholesale?
A. Yes we do! Please fill out our Wholesale Form and we’ll be able to assist your request from there.
Q. I love your product and I’m an influencer who blogs about healthy products. Can you send me samples and we can collaborate?
A. Thanks so much for your interest! Please fill out our Contact Form with your details. We receive a high volume of sample requests, so once received we can consider setting up a time to discuss your co-branding idea.
