Refund and Return Policy

Due to the nature of the product, we are not able to provide returns on items. If you would like to submit a claim for damaged or defective product, please contact Solely Customer Service within 30 days of purchase. Please note, this is only valid for purchases made on Solely.com.

We do not accept returns or issue refunds of any kind for products that were not purchased directly from Solely.com. Products that were not purchased from Solely.com should be returned to the store where they were originally purchased, this includes orders made through online sellers such as Amazon.

If you are eligible for a refund, you will be notified by Solely customer service. It may take up to 10 business days for the credit to appear on your credit card.

Need to make changes to your order? Please contact Customer Service. If your order has not shipped, we’ll do our best to accommodate your request.

Still Have Questions?
Our customer service team is available Monday through Friday, 9 am – 4 pm PT (excluding holidays). We typically respond within 1-2 business days to your email to Customer Service.

    Your Cart
    Your cart is emptyReturn to Shop
      Calculate Shipping
      Apply Coupon
      Available Coupons
      cs10solely Get 10% off 10% off products, excluding sale items.
      cs15solely Get 15% off 15% off products, excluding sale items
      google10 Get 10% off coupon code used in Google Ads 10% off your next order
      shipsnacks Get 20% off
      solely10 Get 10% off
      soletime Get 15% off
      testcode20 Get 20% off
      Unavailable Coupons
      expowest25 Get 25% off 25% off all products
      gummiesbox30 Get 30% off
      mangofruitpieces Get 10% off
      pineapplefruit Get 10% off
      savea10spot Get $10.00 off coupon code used in Google Ads $10 off your order of $50 or more
      solelycinco Get 20% off
      solelyfifty Get 50% off
      solelygummies Get 20% off
      solelyjerky Get $15.00 off
      solelyjuly4 Get 25% off
      solelymdw22 Get 20% off
      spring20 Get 20% off 20% of all products
      testcode Get 100% off zero dollar order for testing